Customer Service Representative

hace 1 semana


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.

The company uses the latest technology and the Internet of Things to develop integrated and innovative service solutions in various sectors, including automotive, travel and transportation, and information and communication technology.

We have 9,000 associates at 27 locations who support national and international customers in over 35 languages.

As a Call Center Specialist, you will be responsible for providing excellent customer service to BMW Roadside Assistance customers. This includes answering incoming calls, following program guidelines and call center standards.

Your key responsibilities will include:

  • Knowledge of Dealer Speed for checking VIN, experience in CDC to view vehicle/customer information.
  • High level of existing program knowledge to provide accurate and correct advice for floor support, including troubleshooting and problem solving.
  • Act as first level point of contact for escalations between customer and specialist to resolve before involving a TL.

You will also be required to assume TL duties in the event that a TL is not on duty, including providing feedback or conducting team meetings.

To succeed in this role, you will need:

  • Minimum of High School Diploma.
  • English B2+ or C1 language proficiency.
  • Portuguese B2+ or C1 language proficiency.
  • 0-2 years of experience working in a call center environment.
  • Excellent communication skills, both verbal and written.

This is a great opportunity to join our team and make a difference in delivering exceptional customer experiences.



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