Senior Customer Experience Manager
hace 4 días
About the Role:
We are seeking an experienced Client Success Manager to join our team at Experian. The successful candidate will be responsible for developing and executing strategies to drive client satisfaction and retention. Key responsibilities include:
- Developing and maintaining strong relationships with clients to ensure their satisfaction with Experian solutions
- Identifying opportunities for growth and improvement through expert analysis of client needs and market trends
- Leading and managing cross-functional teams to achieve business objectives
- Collaborating with internal stakeholders to resolve client issues and requests
Requirements:
- Minimum 3-5 years' experience in client-facing or account management roles
- Strong understanding of Experian's product offerings and industry trends
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively as part of a team
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