Customer Experience Manager
hace 2 días
As a key member of our team, you will oversee the day-to-day operations of our customer service department. Your responsibilities will include managing a team of customer service representatives, coordinating with other departments to resolve customer issues, and ensuring that all customer interactions are handled in a timely and professional manner.
Key Responsibilities:
- Manage a team of customer service representatives to ensure that all customer interactions are handled in a timely and professional manner
- Coordinate with other departments to resolve customer issues and improve overall customer satisfaction
- Develop and implement process improvements to increase efficiency and productivity
- Ensure compliance with federal and state regulations regarding credit reporting
- Maintain accurate records and reports to track customer interactions and issue resolutions
Requirements:
- Bachelor's degree or equivalent experience
- Strong experience in call center environment
- 2-4 years of functional experience
- 2-4 years managing and motivating teams
- Strong knowledge of call center operations and federal and state regulations regarding credit reporting
- Good problem solving, results orientation and analytical skills
- Good organizational and prioritization skills
- Strong English skills verbal and written communication skills
- Good project management skills
- Good leadership skills
- Good coaching and developing skills
- Strong change management skills
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