Customer Experience Manager

hace 2 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Description:
As a key member of our team, you will oversee the day-to-day operations of our customer service department. Your responsibilities will include managing a team of customer service representatives, coordinating with other departments to resolve customer issues, and ensuring that all customer interactions are handled in a timely and professional manner.

Key Responsibilities:
  • Manage a team of customer service representatives to ensure that all customer interactions are handled in a timely and professional manner
  • Coordinate with other departments to resolve customer issues and improve overall customer satisfaction
  • Develop and implement process improvements to increase efficiency and productivity
  • Ensure compliance with federal and state regulations regarding credit reporting
  • Maintain accurate records and reports to track customer interactions and issue resolutions

Requirements:
  • Bachelor's degree or equivalent experience
  • Strong experience in call center environment
  • 2-4 years of functional experience
  • 2-4 years managing and motivating teams
  • Strong knowledge of call center operations and federal and state regulations regarding credit reporting
  • Good problem solving, results orientation and analytical skills
  • Good organizational and prioritization skills
  • Strong English skills verbal and written communication skills
  • Good project management skills
  • Good leadership skills
  • Good coaching and developing skills
  • Strong change management skills


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