Operations and Customer Experience Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary:

We are seeking an experienced Service Delivery Manager to join our team at Auxis. As a key member of our operations team, you will be responsible for leading a team of professionals providing exceptional customer service to U.S. based clients.

Key Accountabilities:

  • Leading a team of professionals to deliver outstanding customer service
  • Designing and implementing process improvements to enhance performance
  • Coordinating administrative tasks, including payroll and onboarding
  • Maintaining a positive team culture and promoting collaboration
  • Ensuring compliance with company policies and procedures

Requirements:

  • Leadership experience and strong interpersonal skills
  • Proven ability to lead through change and effectively manage conflict
  • Demonstrated ability to link activities to desired results and make informed decisions
  • Strong written and verbal communication skills in English and Spanish (C1 or above)

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