Customer Care Operations Specialist
hace 1 día
**About the Role:**
This position plays a vital role in ensuring the delivery of high-quality customer experiences. As a Customer Care Operations Specialist, you will be responsible for responding to consumer inquiries, identifying their needs, and documenting follow-up actions effectively.
**Responsibilities:**
- Respond to consumer inquiries via various channels.
- Analyze credit reports and data to determine consumer needs.
- Document follow-up actions for partner departments to ensure optimal resolution outcomes.
- Conduct research to provide accurate information within established timelines.
- Maintain accurate records of client and project information.
- Collaborate with consumers and clients to achieve successful resolutions.
**Essential Requirements:**
- Excellent communication and analytical skills.
- Proficiency in English/French, both spoken and written.
- Familiarity with G-suite applications (Sheets, Docs, Slides, etc.).
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