Customer Care Supervisor

hace 2 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**.
In addition, for the last five years we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**.
With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).
Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
Manages operations that provide customers with product information and coordinate the resolution of customer service or account issues for designated product lines.
Manages the customer contact and document processing required to maintain consumer credit databases.
Manages employee performance in providing credit services and ensures compliance with federal and state regulations while attaining business objectives.
Supervises the investigation process during a credit dispute ensuring compliance to federal and state regulations and departmental goals.
Supervises operations to update and maintain the consumer credit profile database.
Produces reports and provides methods for user access to information in the resolution of consumer disputes.
Monitors and maintains database integrity.
FUNCTIONS
- Coordinates day-to-day operations and administering company policies and procedures through subordinate exempt and non-exempt staff.
Includes assigning work, monitoring and reviewing progress and accuracy of work, training, directing efforts and providing technical guidance on complex issues.
- May provide input on personnel actions (e.g.
staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.)
- Oversees operations to maintain consumer databases and ensures that the daily qualitative and quantitative goals of the organization are met.
- Oversees profile database system maintenance.
Develops, implements and monitors database maintenance methods and procedures to ensure the integrity of consumer credit profile information.
- Oversees the processing of public record transactions requested by subscribers and as required by exceptions
- Responds to escalated consumer issues.
Produces consumer dispute reports and provides technical and analytical support to internal departments in the handling of the dispute process.
Ensures pertinent data is readily available to internal users for the review and resolution of consumer dispute issues.
- Oversees the daily workflow, assesses available resources determines work allocations and makes employee work assignments.
Collaborates with management and staff to develop and administer employee work schedules.
- Develops, coaches and motivates staff to achieve departmental goals.
Provides guidance to employees when responding to changing business conditions.
- Monitors compliance and personnel performance metrics.
Ensures data for reporting is accurate, timely and adheres to standards.
- Implements and administers staff incentive programs.
May provide recommendations on incentive programs to senior management.
- Organizes and facilitates staff meetings regarding team performance, recognition and information exchange.
**Qualifications**:

- Bachelor's degree or equivalent experience (Formal university studies is a plus)
- Strong experience in call center environment
- 2-4 years of functional experience
- 2-4 years managing and motivating teams
- Strong knowledge of call center operations
- Strong knowledge of federal and state regulations regarding credit reporting
- Good problem solving, results orientation and analytical skills
- Good organizational and prioritization skills
- Strong English skills verbal and written) communication skills
- Good project management skills
- Good leadership skills
- Good coaching and developing skills
- Strong change management skills

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value

  • Sr. Supervisor, Customer Care

    hace 7 días

    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...

  • Consumer Care Team Lead

    hace 1 día

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Job OverviewAs a Consumer Care Team Lead at Equifax, you will lead a team of 10-20 agents responsible for delivering business KPIs such as SLA, Customer Experience, Quality, and Efficiencies. This role requires exceptional leadership skills to ensure compliance with workload and deliver outstanding results.Key ResponsibilitiesManage and monitor team...

  • Customer Care Supervisor

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've been named in the **100...

  • Global Customer Care Professional

    hace 5 días

    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    As a Global Customer Care Professional, you'll be responsible for delivering exceptional customer experiences across multiple regions. You'll work closely with cross-functional teams to identify and resolve customer pain points, ensuring seamless interactions and maximum satisfaction.Your key responsibilities will include:Developing and maintaining deep...

  • Customer Care Supervisor

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**Transforming smiles.Transforming lives.Transforming an industry.At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign...

  • Global SCO Customer Care Director

    hace 2 días

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    As a key member of Citi's Supply Chain Operations (SCO) team, the SCO Customer Care Lead plays a critical role in ensuring seamless customer service delivery globally. This role requires close partnership with the COO Business Office, SCO System Ops, and other SCO P2P Operations teams to strengthen user communication, training, tool development, and customer...

  • Customer Support Supervisor

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Patient Pop's individual team.**Your Area of Focus**:- Oversee a team of up to 15 Customer Support Reps- Supervise, coach, motivate, and develop the Customer Support Representatives- Drive achievement of corporate and Support goals and...

  • Customer Service Senior Supervisor

    hace 5 horas

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a skilled and dedicated Senior Supervisor to join our team in Costa Rica Marriott Hotel Hacienda Belen. As a Senior Supervisor, you will be responsible for delivering exceptional customer service and ensuring the satisfaction of our guests.**Key Responsibilities**Respond to guest inquiries and resolve any issues promptly and...

  • Social Customer Care, Sprinklr Specialist

    hace 2 días

    San Francisco, Heredia, Costa Rica Uber A tiempo completo

    The role of Global SORT (social media operations response team) is to ensure Uber provides high-quality social media customer care at scale.A crucial part of this is handling the third-party tool, Sprinklr, that ingests and facilitates all social care messagingThis role will work with the Global Head of SORT to manage all things Sprinklr tooling from a...

  • Customer Support Supervisor

    hace 2 semanas

    San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    **360training****Customer Support Supervisor - Spanish/English****Responsibilities**- Provide leadership, orientation, training, coaching, and mentoring to departmental staff.- Assist with performance evaluations and disciplinary actions.- Determine, coordinate, and supervise daily staffing assignments and staffing levels to ensure department service levels...

  • Senior Supervisor

    hace 13 minutos

    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    Job DescriptionWe are seeking a Senior Supervisor to lead our internal call center and drive business growth through exceptional customer experience. As a key member of our team, you will be responsible for developing and implementing process improvements, managing teams, and ensuring high-quality service delivery.Key Responsibilities:Develop and implement...

  • Equifax Business Operations Supervisor

    hace 19 horas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Job DescriptionWe are seeking an experienced Team Lead to join our Consumer Care team at Equifax. As a key member of our team, you will be responsible for leading a team of 10-20 agents, ensuring they meet business KPIs and maintain high standards of quality and efficiency.Your Key AccountabilitiesLeadership: Lead a team of 10-20 agents, ensuring they meet...

  • Global Customer Care Representative

    hace 17 horas

    San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    Job OverviewWe are seeking a motivated and detail-oriented Customer Service Associate to join our customer support team. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products.Main Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Dental Customer Care Representative

    hace 2 días

    San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    **Job Description**We are seeking a highly motivated Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service to our customers, responding to their inquiries, and resolving any issues they may encounter.**Key Responsibilities**Provide outstanding customer service, addressing customer...

  • Supervisor

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **Do you want to work in a fast-paced and exciting environment, where no two days are the same?We're looking for an Operations Supervisor to manage our team of travel consultants.****Operations Supervisor**- Full-time, (home)based in Costa Rica_We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe.We...

  • Global Consumer Care

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Lead a Team ranging from 10- 20 agents with responsibility to deliver business KPIs (e.g.SLA, Customer Experience, Quality, Efficiencies, etc).This role is responsible for all day-to-day efforts to ensure compliance on the workload and deliver exceptional results, play a collaborative role in growing and implementing standards and processes, employ prudence...

  • Appeals Supervisor

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Customer Support Supervisor

    hace 2 días

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Company Overview**At Equifax, we are committed to delivering exceptional consumer service and support. Our team of experts is dedicated to helping our clients navigate the complexities of consumer credit and identity protection.**Job Summary**We are seeking a highly skilled Consumer Service Supervisor to join our team. In this role, you will be responsible...

  • Operations Supervisor

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **Do you want to work in a fast-paced and exciting environment, where no two days are the same?We're looking for an Operations Supervisor to manage our team of travel consultants.****Operations Supervisor**- Full-time, (home)based in Costa Rica_We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe.We...

  • Operations Supervisor

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **Do you want to work in a fast-paced and exciting environment, where no two days are the same?We're looking for an Operations Supervisor to manage our team of travel consultants.****Operations Supervisor**- Full-time, (home)based in Costa Rica, Latin America_We're BCD Travel, one of the world's leading corporate travel management companies with offices...