Equifax Business Operations Supervisor

hace 1 día


San Francisco, Heredia, Costa Rica Equifax A tiempo completo
Job Description

We are seeking an experienced Team Lead to join our Consumer Care team at Equifax. As a key member of our team, you will be responsible for leading a team of 10-20 agents, ensuring they meet business KPIs and maintain high standards of quality and efficiency.

Your Key Accountabilities
  • Leadership: Lead a team of 10-20 agents, ensuring they meet business KPIs and maintain high standards of quality and efficiency.
  • Coaching and Development: Maintain one-on-one and coaching meeting routines with direct reports, analyze team production metrics, and identify opportunities for improvement and development.
  • Task Resolution: Contribute and resolve complex tasks, requests, escalations, and issues in a timely manner.
Requirements
  • High School degree Diploma.
  • English proficiency, level B2 or C1 (verbal and written).
  • Previous experience as a Supervisor, SME, Backup supervisor, floor support, or Tier 3 agent.
  • GCC -GCS cross-trained.


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