Equifax Business Operations Supervisor
hace 1 día
We are seeking an experienced Team Lead to join our Consumer Care team at Equifax. As a key member of our team, you will be responsible for leading a team of 10-20 agents, ensuring they meet business KPIs and maintain high standards of quality and efficiency.
Your Key Accountabilities- Leadership: Lead a team of 10-20 agents, ensuring they meet business KPIs and maintain high standards of quality and efficiency.
- Coaching and Development: Maintain one-on-one and coaching meeting routines with direct reports, analyze team production metrics, and identify opportunities for improvement and development.
- Task Resolution: Contribute and resolve complex tasks, requests, escalations, and issues in a timely manner.
- High School degree Diploma.
- English proficiency, level B2 or C1 (verbal and written).
- Previous experience as a Supervisor, SME, Backup supervisor, floor support, or Tier 3 agent.
- GCC -GCS cross-trained.
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