Gbs Consumer Mdm Supervisor

hace 4 semanas

San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Equifax is where you can power your possible.
If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The GBS Consumer Master Data Management (MDM) Supervisor is responsible for coaching and leading a group of 15+ FTEs serving the US and Canada regions.
This position is also responsible for partnering with the Business Units and Technology teams to drive a culture of innovation and achieving the Key Operational and Financial Indicators' targets; while maintaining high-level consumer satisfaction.
**What you'll do**
- To lead Consumer MDM (Back Office) activities based on a hybrid workforce (human and digital).
- Leverage AI/Machine Learning, Automation, Google NLP, and other spearhead technologies and a strict operational cadence (COMPASS) to deliver a cost-effective, frictionless service delivery.
**What experience you need**
- Two years of experience as a Supervisor in Shared Services/BPO Operations at multinational companies.
- High School Diploma or equivalent.
- B2 English level.
**What could set you apart**
- Equifax GBS Step-Up Certificate: Supervisor Track
- Experience as a People Manager.
- University Degree in Business, Industrial Engineering, or a related field.
- Certified Data Management Professional (CDMP) by DAMA International
- UiPath Studio X Certification
- Scrum Foundation Professional Certificate - SFPC

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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