Contract To Order Supervisor- Career

hace 12 horas

Heredia, Costa Rica Equifax A tiempo completo

**Equifax is where you can power your possible.
If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
**

Responsible for leading and developing a team ranging from 10- 20 agents that are responsible to deliver business objectives in the contract-to-order value chain such as revenue enablement, cycle times, quality, and master data management in the corporate platforms.
This role is responsible for all day-to-day efforts to ensure compliance on the workload and deliver exceptional results, play a collaborative role with up and downstream teams to ensure compliance with Equifax business rules and regulations as well as support business transformation in a consultative role.
**What you'll do**
- Manage and monitor ongoing team performance through adherence to Equifax requirements and policies, and document and organize team productivity against established standards.
Complete regular management reports, as required.
- Maintain one-on-one and coaching meeting routines with direct reports, appropriate use of disciplinary procedures as required, analyze team production metrics to monitor efficiency/productivity, and identify proactive opportunities for improvement/development.
- Contribute and resolve complex tasks, requests, escalations, and issues accurately in a timely manner to offer optimal solutions.
Respond accurately and timely to the on-demand request from the Business Owner
- Partner with key resources in the Business Units, Center of Excellence, and Shared Services Center to identify potential process improvement initiatives.
- Partner with technology, RPA, and system owners to improve processes for contact-to-order activities to ensure master data integrity and systems integration for a smooth data flow and world-class client experience.
**What experience you need**
- 2+ years of experience working in Shared Services or BPO multinational environments.
- 1+ years of experience working as a people manager and developing cross-functional teams.
- High school bachelor's degree diploma.
- Good English communication skills, both oral and written (B2 Belt).
**What could set you apart**
- Bachelor's degree in business administration or a related field like Engineering, Project Management, etc.
- 1+ years of experience with Salesforce Apps (I.e., Jira, Onboarding, RPA, ACRO, etc.).
- Proofed experience in automating and optimizing processing in B2B environments.
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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