Senior Supervisor
hace 18 horas
Job Description
We are seeking a Senior Supervisor to lead our internal call center and drive business growth through exceptional customer experience. As a key member of our team, you will be responsible for developing and implementing process improvements, managing teams, and ensuring high-quality service delivery.
Key Responsibilities:
- Develop and implement process improvements to enhance customer satisfaction and loyalty
- Manage and develop a team of customer service representatives to ensure excellent service delivery
- Collaborate with cross-functional teams to resolve customer complaints and issues
- Monitor and report on key performance indicators to measure service delivery success
Requirements
We are looking for candidates with a Bachelor's degree from a four-year college or university and at least 3 years of directly related experience. Strong communication and interpersonal skills, proficiency in English, and leadership skills are also essential.
About Align Technology
Align Technology is a leader in the development of innovative technologies, tools, and treatment options for the dental industry. Our mission is to transform smiles and change lives by providing solutions that improve oral health and well-being.
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