Customer Experience Specialist

hace 14 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**About Us**

We are Experian, the world's leading global information services company. Our mission is to unlock the power of data to create more opportunities for consumers, businesses, and society.

We prioritize our culture and look to bring people to the team who are passionate about their jobs, easy to work with, and value team over self.

You will partner with our leadership team to create a customer service experience for new products in the financial services industry, focusing on operational excellence, customer experience, regulatory compliance, and innovative customer service.

This role supports our Experian Consumer Services team, which provides financial power to all through credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

Key Responsibilities:

  • Track, trend, analyze, and manage KPIs, including SLAs, service/ops KPIs, customer satisfaction (NPS, CSAT)
  • Assist in key CS operations and business delivery, including supporting operational requirements, processes, and procedures
  • Troubleshoot in real-time to support business and service goals
  • Efficiently manage multi-channel service delivery and operate within service budget
  • Advocate for customers - communicate and partner with internal stakeholders to improve the CS experience/service CX

**Qualifications**

We're looking for individuals with 3+ years of experience in high-performance customer service, ops, or service delivery. Additionally, we require 1+ year in consumer-focused roles, financial services, or tech/startups. Strong communication skills, attention to detail, and ability to multitask are essential.



  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Company Overview**Experian is a leading global information services company that empowers businesses to make informed decisions and create opportunities for consumers. With a strong commitment to innovation, Experian provides data, technology, consulting, and analytical tools to clients worldwide.Our mission is to power opportunities and create a better...

  • Customer Experience

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Uber A tiempo completo

    As a Foundations Program Manager within the Enablement Community Operations Org you'll play a key role to ensure that we develop solid frameworks, processes and governance definitions to help our team achieve our next level in the maturity stage.We are looking for an experienced, upbeat and trustworthy leader who is able to use its customer experience skills...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    About the RoleThe Trilingual Customer Service Specialist at Swarovski focuses on delivering outstanding customer experiences by responding to customer inquiries and concerns. To succeed in this position, one must possess strong communication skills, adhere to company guidelines, and maintain a customer-centric approach.Key TasksEfficiently resolve customer...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    Job DescriptionThe Junior Customer Service Specialist at Swarovski is responsible for providing exceptional customer experiences through active listening and efficient solutions. This role requires a strong understanding of customer needs and the ability to communicate effectively using established procedures and guidelines.Main Responsibilities:Handle...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    The People Team at Moody's aims to power growth through exceptional talent developed through impactful insights, processes, and experiences in an inclusive community.We are seeking a skilled People Connect Associate to join our team, responsible for providing seamless customer experiences for Moody's employees within the Americas region.Key...


  • San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    **About Us**At Kyndryl, we empower businesses to thrive in a rapidly changing world. Our mission-critical technology systems drive innovation and growth every day.**Why Work with Us?**We foster a culture of inclusivity, diversity, and continuous learning. As a result, our employees are motivated to push boundaries and excel in their roles.**The Role**This is...


  • San Francisco, Heredia, Costa Rica Selligent Marketing Cloud A tiempo completo

    About Selligent Marketing CloudWe provide cutting-edge marketing cloud solutions, designed to help marketers succeed. Our goal is to empower marketers with the tools and expertise they need, to deliver exceptional customer experiences.**Job Description**We are seeking a talented Technical Support Specialist to join our global support team. As a member of our...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleWe are seeking a highly skilled Account Specialist to join our team. As an Account Specialist, you will be the primary point of contact for small businesses within our customer base. You will operate in a scaled account management model, prioritizing a list of accounts to reach out to at any given time.Your key responsibilities will...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    We are seeking a highly motivated, client-focused individual with a positive attitude and high-level communication skills to join our team as a Customer Support Specialist. In this role, you will be responsible for addressing client inquiries, involving the appropriate internal departments and staff to ensure requirements are met.**Job Expectations:**Provide...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    About UsThe Bosch Group is a leading provider of technology and services.We offer a dynamic and challenging work environment that fosters growth and development.Job DescriptionThe Operations Manager will be responsible for leading a team to deliver exceptional customer experiences.This role requires strong leadership skills, effective communication, and a...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi is seeking a highly skilled Customer Onboarding Specialist to join our team. This role involves ensuring the timely completion of Know Your Customer (KYC) records within assigned portfolios, including CAP, remediation, renewal, onboarding, and event-driven review of records.The successful candidate will be responsible for preparing client-specific...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty.The Junior Customer Service Specialist should embody the Swarovski Values and Customer Experience...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job DescriptionWe are seeking a highly motivated and experienced Customer Experience Advocate to join our team. As a key member of the Customer Excellence Group, you will play a crucial role in driving customer success and growth within the AMS region.The ideal candidate will have a strong understanding of customer-facing roles and a passion for SaaS. You...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    About the RoleIn this customer service specialist position, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.You will embody the Swarovski values and customer experience vision by providing seamless support to customers.Process standard queries and complaints by understanding...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Customer Experience AnalystLocation: RemoteJob Type: Full-timeAbout the RoleWe're seeking an experienced Customer Experience Analyst to join our Experian team. As a key member of our Customer Experience (CX) team, you'll be responsible for analyzing complex data sets to identify trends, patterns, and insights that drive business growth. You'll...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Solution FocusWe are looking for a talented individual to join our team as a Client Success Architect. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through targeted solutions.Key responsibilities include:Managing tickets from inception to resolution, ensuring accurate and efficient...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the JobThis Customer Support Specialist role is an exciting opportunity to join Experian's Call Center team. As a key member of our team, you will play a vital role in providing exceptional customer experiences for Automotive clients. Your responsibilities will include responding to client inquiries, resolving technical issues, and collaborating with...


  • San Francisco, Heredia, Costa Rica Patientpop A tiempo completo

    **About the Role**We are seeking a highly skilled Customer Retention Specialist to join our Loyalty Team. As a Product Support Specialist, you will be responsible for providing exceptional customer support to our top MRR clients, troubleshooting technical difficulties, and proactively addressing potential cancellations.**Key Responsibilities**:Provide...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Role Overview\The Customer Experience Advocate will play a vital role in delivering exceptional customer service and support to BAT employees. This individual will work closely with our HR teams to resolve user inquiries, improve processes, and ensure high levels of customer satisfaction.\Responsibilities\\Manage inbound calls and tickets from BAT...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise empowers organizations to succeed in today's fast-paced digital landscape.We provide innovative IT services and solutions through our HPE Pointnext organization, helping customers achieve their goals.Job Summary:The Technical Account Manager will be responsible for resolving technical issues, responding to customer inquiries, and...