Swarovski Customer Experience Representative

hace 5 días


San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

About the Role

The Trilingual Customer Service Specialist at Swarovski focuses on delivering outstanding customer experiences by responding to customer inquiries and concerns. To succeed in this position, one must possess strong communication skills, adhere to company guidelines, and maintain a customer-centric approach.

Key Tasks

  • Efficiently resolve customer queries and complaints.
  • Offer detailed product information to enhance the customer experience.
  • Manage online orders from initiation to completion.
  • Maintain adherence to established communication protocols.

Requirements

  • At least 1 year of experience in a customer-facing environment.
  • Excellent command of both English and German languages.
  • Proficient in using Microsoft Office applications and familiar with system navigation.
  • Basic knowledge of online businesses is advantageous.
  • Ability to multitask while providing customer support.
  • Strong conflict resolution skills to manage customer dissatisfaction.


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