Multilingual Customer Service Representative

hace 6 días


San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

**Job Overview:**

Swarovski seeks a highly skilled Trilingual Customer Service Specialist to deliver exceptional customer experiences. The ideal candidate will possess fluency in English, French, and another language, with excellent communication and problem-solving skills.

**Responsibilities:

  • Resolve customer inquiries efficiently and effectively by listening to their needs and providing solutions according to guidelines and legislation.
  • Advise customers on product information, including size, color, stock availability, and care, as well as available promotions.
  • Assist with online order information requests, including placement, cancellations, refunds, and exchanges.

**Requirements:

  • Minimum 1 year of work experience in a customer-facing role in a multinational contact center.
  • Fluency in English and French, with a C1 level of proficiency in the European Framework.
  • Comfortable using Microsoft Office, Teams, and other software applications.


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