Junior Customer Experience Representative

hace 5 días


San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

Job Description

The Junior Customer Service Specialist at Swarovski is responsible for providing exceptional customer experiences through active listening and efficient solutions. This role requires a strong understanding of customer needs and the ability to communicate effectively using established procedures and guidelines.

Main Responsibilities:

  • Handle customer inquiries and resolve issues promptly and professionally.
  • Provide product information and assist with online orders, cancellations, and exchanges.
  • Follow established communication procedures and use templates when necessary.

Required Skills:

  • At least 1 year of customer-facing experience in a multinational contact center.
  • Excellent verbal and written communication skills in English and French.
  • Ability to learn new systems and processes quickly.
  • Comfortable using Microsoft Office applications and CRM software.


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