Workday Support Specialist

Workday Support Specialist

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.
Our Global Business Services (GBS), in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
Workday Support Specialist is part of the Workday Support team.
Workday Support Specialist will get an opportunity to work on incidents, service requests and process improvements.
Be part of a truly iconic global brand, learn and grow with us.
We're bold and inventive, revealing astonishing things like no one else can.
A world of wonder awaits you.
About the job

Your main duties, depending on the role and seniority level, may include, but are not limited to the following:

- Day-to-day ticket resolution as a part of Workday support serving globally.
- Regular contact with the Workday key users across the globe in order to resolve Workday related queries
- Troubleshoot issues and coordinate issue resolution with operations teams, ensure escalation if applicable
- Ability to deliver independently with little help from the SME.
- Have a very good knowledge to find out solutions to problems from Workday Community.
- See and understand the 'holistic picture' and recognize and understand any impacts to system landscape
- Understand and follow Data Governance, support initiatives for ensuring data quality and if necessary highlight data quality issues
- Trainings & knowledge sharing with the other team members

About you

We are looking for a unique and amazing talent, who brings along the following:

- At least 3-yeas extensive hands-on experience in Workday in core HCM and at least two of the following functional areas: Recruiting, Security, Talent, Time & Absence Management and Reporting.
- Excellent understanding of HR Processes
- Experience in understanding configuration of the system (e.g.
analyze business processes or EIB) is a must
- Experience with Reporting.
Knowledge of calculated fields is preferable.
- Service orientation and service partnership attitude
- Strong IT and systems affinity and enjoying working with IT systems
- Continuous improvement mindset combined with a solution orientated work approach
- Flexible and agile personality with strong coordinative and organizational skills enjoying the work in an international team
- Strong analytical skills with the ability to read and interpret data
- Ability to deal with complexity and to work under time pressure
- Fluency in English, additional language skills are plus

About Swarovski

Swarovski is a Wonderlab where magic and science meet.
Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories.
Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.
A responsible relationship with people and the planet has always been an integral part of Swarovski's heritage.
This manifests today in the company's well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.
Working for us is more than just a job - it's being part of a beloved brand, steeped in heritage, and renowned worldwide for quality and craftsmanship.
We offer a competitive salary, learning and developing opportunities and provide a wide range of benefits (lunch card, private medical care, multisport card and more).