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Hcm Support Analyst

hace 1 mes

San Francisco, Heredia, Costa Rica Workday A tiempo completo

Your work days are brighter here.
At Workday, it all began with a conversation over breakfast.
When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.
And when we began to rise, one thing that really set us apart was our culture.
A culture which was driven by our value of putting our people first.
And ever since, the happiness, development, and contribution of every Workmate is central to who we are.
Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business.
That's why we look after our people, communities and the planet while still being profitable.
Feel encouraged to shine, however that manifests: you don't need to hide who you are.
You can feel the energy and the passion, it's what makes us unique.
Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey?
Bring your brightest version of you and have a brighter work day here.
About the Team

Our HCM Support team's goal is to ensure Workday delivers an excellent user experience.
You'll be part of a group of experts that support one another and foster a learning environment where questions are welcome.
Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our clients.
Someone on the team once described our mission as "solving a beautiful puzzle" and we take pride in doing so.
Información sobre el equipo

El objetivo de nuestro equipo de soporte HCM es garantizar que Workday ofrezca una excelente experiência de usuario.
Formarás parte de un grupo de expertos que se apoyan mutuamente y fomentan un entorno de aprendizaje donde todas las preguntas son bienvenidas.
Cada miembro del equipo comprende que la colaboración abierta y el trabajo en equipo multifuncional son vitales para tener éxito en el apoyo a nuestros clientes.
Alguien del equipo describió una vez nuestra misión como "armar un hermoso rompecabezas" y estamos orgullosos de hacerlo.
About the Role

Información sobre la función

Como analista de prestación de soporte técnico, brindará soporte técnico a clientes y consultores para productos y aplicaciones complejos.
Diagnosticará y solucionará problemas de software altamente técnicos y sofisticados, informará problemas operativos/defectos de productos a los equipos de ingeniería y colaborará con múltiples partes a través de la resolución.
El analista de prestación de soporte técnico también garantizará una excelente experiência del cliente a través de una comunicación sólida y oportuna sobre el estado de los problemas y los escalamientos, hasta que se brinde una solución aceptable.
About You

Basic Qualifications- It is essential to be bilingual in Spanish and English

Other Qualifications
- Experience working in software delivery or support for a Compensation, Talent Management or HCM solution is ideal
- You're a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical abilities.
- Excellent analytical and problem solving skills.
- Ability to cultivate teamwork and build strong and positive relationships with other teams and customers.
- Ability to generate a sense of urgency and rally appropriate teams.
- Ability to guide others and you're eager to learn as much as you can.
- A successful track record of managing multiple urgent priority issues concurrently
- Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
- Solid understanding of case handling processes and escalation procedures.
Qué esperamos de usted

Cualificaciones básicas- Más de 4 años de experiência en ingeniería de soporte técnico, en los que haya brindado soporte técnico sobre problemas de software y entornos con aplicaciones de software empresarial: SaaS, Workday, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, ERP en el sitio, Peoplesoft, Kronos, Cornerstone, etc.- Indispensable ser bilingüe en español e inglés.
Otras cualificaciones- Experiência trabajando con software o soporte para una solución de compensación, gestión de talentos o HCM, deseable.- Sólidas habilidades de comunicación (oral y verbal), ya que tendrá que colaborar con usuarios de todos los níveles y con diferentes habilidades técnicas.- Excelentes habilidades analíticas y de resolución de problemas.- Capacidad para cultivar el trabajo en equipo y construir relaciones sólidas y positivas con otros equipos y clientes.- Capacidad para generar un sentido de urgencia y reunir los recursos adecuados.- Capacidad para guiar a otros y ganas de aprender todo lo posible.- Un historial exitoso en la gestión simultánea de múltiples cuestiones urgentes y prioritarias.- Demostrar iniciativa, flexibilidad y proporcionar un seguimiento completo de las áreas de responsabil