Citi Operations Support Analyst

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi's Operations Support Analyst is responsible for providing operational support services, encompassing record maintenance, account management, and customer service. As a liaison between operations staff, relationship managers, project managers, custodians, and clients, this role ensures smooth day-to-day operations support in line with Citi's operational framework.

The ideal candidate will possess excellent communication skills, ability to work under pressure, and proficiency in Microsoft Office. Key responsibilities include:

  • Updating help content used by Knowledge Hub end-users
  • Executing assigned work, including annual review certification and change requests
  • Serving as a liaison to business for work assignments
  • Conducting needs assessments and developing content-related solutions
  • Monitoring work progression and ensuring completion of assignments by requested due dates

This role requires a bachelor's degree or equivalent experience, advanced English language skills, and leadership capabilities. Previous experience in recruiting, staffing, or human resources is preferred.

**Operational Responsibilities:**

  • Record and document maintenance
  • Account management and imaging
  • Customer service and support
  • Policy gap analysis and resolution

**Requirements:**

  • 0-2 years of relevant experience
  • Proficient in Microsoft Office
  • Excellent communication skills
  • Leadership and people management skills


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