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hace 2 semanas
In this pivotal role as a Citi Operations Support Professional, you will contribute significantly to delivering exceptional customer experiences by providing top-notch support to employees and managers on HR-related matters.
The role encompasses multiple facets, including:
- Supporting case inquiry management teams with cases, live agents, and phone interactions.
- Guiding customers through the systems and self-service options available for employees and managers.
To succeed in this position, you will require:
- At least one year of call center experience.
- Expertise in Microsoft Office applications.
- Outstanding organizational and time management capabilities.
- Impressive analytical and decision-making skills.
- Engaging communication skills, both written and verbal.
Citi emphasizes equality, diversity, and inclusion. We welcome qualified applicants from diverse backgrounds and ensure fair consideration without bias.
