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Citi HR Systems Specialist
hace 3 semanas
We are seeking a highly skilled and dedicated Ops Sup Analyst to join our team at Citi. As an Ops Sup Analyst, you will play a key role in providing operations support services to employees and managers on various HR-related topics, ensuring seamless alignment with our operations support infrastructure and processes.
">Key Responsibilities
">- ">
- Support case inquiry management teams with case, live agent support, and phone.">
- Develop and maintain knowledge of HR systems and self-service options to train employees and managers.">
- Fulfill client needs while delivering exceptional customer service, measured by specific metrics.">
Required Qualifications
">- ">
- At least one year of prior call center experience is preferred.">
- Strong proficiency in Microsoft Office applications (Word, Excel, and Outlook).">
- Excellent organizational and time management skills.">
- Demonstrated problem-solving and decision-making abilities.">
- Clear and concise written and verbal communication skills.">
Why Join Us?
">Citi is an equal opportunity employer, committed to diversity and inclusion. We strive to create a work environment that is inclusive and respectful of all candidates, regardless of their background or characteristics.
