HR Operations Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Overview

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Citi is seeking a highly skilled HR Generalist to join its team as an HR Connect NAM Inquiry Management Specialist. This entry-level position is responsible for providing day-to-day operations support services, including customer support to employees and managers on HR-related topics such as total rewards, compensation, benefits, learning, and HR systems direct access.

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Key Responsibilities

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  • Support the case inquiry management team with case, live agent support, and phone inquiries.">
  • Serve as an instructor to customers on available systems and self-service options for employees and managers.">
  • Fulfill clients' necessities while providing exceptional client experiences, measured by specific metrics.">
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Requirements

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To be successful in this role, you will need:

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  • Previous relevant experience preferred.">
  • Proficiency in Microsoft Office.">
  • Proven organization and time management skills.">
  • Demonstrated problem-solving and decision-making skills.">
  • Consistent clear and concise written and verbal communication skills.">
  • Intermediate to high English level (writing and speaking).">
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Benefits

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This role offers competitive compensation and benefits, including opportunities for professional growth and development within Citi's Human Resources department.



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