Strategic HR Operations Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Torran Talent A tiempo completo

Torran Talent is a rapidly growing Contact Center in Costa Rica seeking an experienced Operations HR Director to lead our HR function. In this role, you will be responsible for overseeing operations, employee relations, performance management, and HR policies to ensure compliance with regulations and support business growth.

Your key responsibilities will include:

  • Developing and implementing HR strategies to align with business objectives
  • Managing employee relations to maintain a positive and productive work environment
  • Providing guidance and counsel on human resources matters to senior management and employees
  • Assessing staffing needs and developing compensation plans to attract and retain top talent

To succeed in this role, you will need:

  • A strong understanding of Human Resources policies and practices
  • Excellent communication, interpersonal, and leadership skills
  • Ability to work in a fast-paced and high-pressure environment
  • Experience in Contact Center or Shared Services Center
  • English proficiency of CEFR C1 level

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