HR Services Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

At Moody's, we empower organizations to make better decisions. As an HR Services Specialist in our People Team, you will play a vital role in delivering exceptional employee experiences.

About the Role

The People Connect Lead provides seamless customer experience for Moody's employees on specialized and escalated inquiries, as well as necessary support to various HR projects and other service improvement activities.

Key Responsibilities:
  • Provide guidance to employees on specialized and escalated cases, tracking all cases through ServiceNow, in a timely and thoughtful manner
  • Partner with key stakeholders and colleagues across People function to support various project teams, respond to audit enquiries, and perform lead role on relevant work streams
  • Support a diverse range of specialized employee cases when raised within time zone - identifying the appropriate parties to notify, where applicable
Requirements
  • Bachelor's degree or equivalent
  • 3- 5 years of experience in HR or another related field
  • Experience within SuccessFactors and ServiceNow
  • Working knowledge of general HR practices and (region) regulatory guidelines

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