HR Experience Specialist
hace 2 semanas
Experian is the world's leading global information services company. Our mission is to empower consumers and our clients to manage their data with confidence. We help individuals take financial control, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime.
We have 22,000 people operating across 44 countries, investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity. This exciting role is an important part of our Experian HR team, delivering an excellent experience to our employees and managers.
The HR Associate (Experience Specialist) provides advice on HR policies, procedures, and fulfills requests. As a member of our HR team, you will work closely with employees and managers to resolve queries and provide timely services.
Responsibilities- Provide answers to frequent questions related to HR policies, processes, and systems
- Execute transactions unavailable through self-service channels, escalating complex queries to specialists as needed
- Complete requests from employees, creating written documents when required to meet regional laws or compliance
- Be part of the team planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records, and organizational change
- Develop and implement appropriate systems and processes to ensure standard practices are followed
- Preferably 2-3 years' experience as a HR Generalist
- Passionate about delivering a great customer experience, delighting our employees and managers
- Experience in a HR Shared Services/Delivery Center environment is an added advantage
- Good command of the English Language, both written and oral communication
- Computer savvy in using MS Office; knowledge of Oracle is an added advantage
- Meticulous with attention to detail and data accuracy
- Good team spirit and ability to work independently
- A growth mindset and a desire to challenge established practices
- Collaborative team environment, passionate about empowering solutions to maximize performance
- Resilient and able to work under pressure to deliver pragmatic solutions
- Creative thinking, using agile methods and innovative approaches to tackle complex problems
- Analysis, meticulousness, and passion for data
We offer a comprehensive benefits package, including medical, life, and dental insurance, international share save plan, flex work/work from home options, paid time off, annual performance bonus, education reimbursement, family bonding, bereavement leave, referral program, and more. Join us at Experian and be part of a dynamic team that prioritizes employee well-being and career growth.
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