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The Operational HR Support is a critical entry-level position responsible for delivering exceptional operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc.
As an Operations Support Analyst at Citi, the overall objective of this role is to provide day-to-day operations support in alignment with Citi's operations support infrastructure and processes.
- Support case inquiry management team with case, live agent support and phone.
- Serve as an instructor to our customers on the systems and self-service options available for employees and managers.
To excel in this role, you will need:
- Previous call center experience preferred.
- Proficient in Microsoft Office (Word, Excel, and Outlook).
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Clear and concise written and verbal communication skills.
This job description provides a high-level review of the types of work performed. Additional job-related duties may be assigned as required.
