Support Operations Analyst

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

As a member of Citi's Operations team, the Operations Support Analyst plays a pivotal role in delivering high-quality operational support services. This includes maintaining accurate records, managing accounts, and providing exceptional customer experiences. The ideal candidate will possess strong analytical skills, excellent communication abilities, and the capacity to work effectively under pressure.

The successful candidate will be responsible for:

  • Updating help content and knowledge base articles
  • Executing assigned tasks, including annual reviews and process improvements
  • Coordinating with internal stakeholders to ensure timely completion of tasks
  • Identifying opportunities for process improvements and implementing changes
  • Providing exceptional customer service and support

This role requires a bachelor's degree or equivalent experience, advanced English language skills, and a proven track record of delivering results in a fast-paced environment.

**Key Skills:**

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively under pressure
  • Leadership and people management skills


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