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Operations Support Specialist
hace 2 semanas
Job Description
The Ops Sup Analyst 2 is an intermediate-level position responsible for providing day-to-day operations support in alignment with Citi operations support infrastructure and processes. The overall objective of this role is to provide operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Responsibilities
- Provide operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team
- Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content-related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes
Requirements
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail-oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
