Customer Fulfillment Senior Manager
hace 2 días
Company Profile: Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. We operate more than 70 manufacturing, R&D, and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.
Job Summary: We are seeking a Customer Service Team Lead to support our GBS Site in San Jose, Costa Rica. This role will report to the Customer Service Manager and be responsible for helping maintain customer relationships, serving as the first escalation point for service issues, and running analytics for day-to-day operations.
Key Responsibilities:
- Manage a team of customer service representatives to drive delivery of exceptional customer service
- Coach and motivate representatives to meet KPI targets
- Identify and implement ways to increase team performance and efficiency
- Administer annual reviews and performance improvement plans
Requirements:
- Bachelor's degree or equivalent in Supply Chain, Business, or Engineering
- 5 years of professional experience in customer service, inside sales, and/or supply chain
- Commercial exposure and proven track record in supply planning/production planning
- Order Management experience required
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