Strategic Customer Experience Manager

hace 2 días


San Francisco, Heredia, Costa Rica Aligntech A tiempo completo
Job Description:

As a Strategic Customer Experience Manager at Aligntech, you will play a key role in shaping our company's vision for exceptional customer service. You will be responsible for leading the delivery of pre- and post-sales services and support to clients, ensuring seamless interactions that meet their evolving needs.

Key Responsibilities:

  • Develop and execute strategies to enhance customer satisfaction and retention
  • Liaise between customers, manufacturing, sales, field service, order processing, and accounting to resolve inquiries and issues
  • Manage return materials authorization processes to ensure timely and accurate resolution of customer returns and exchanges
  • Select, develop, and evaluate personnel to ensure efficient operation of the function

Requirements:

  • University Bachelor's degree or master's degree from a four-year college
  • More than 5 years of directly related experience in medical device management
  • Leadership skills, strategic planning skills, and proficiency in English


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