Strategic Customer Experience Manager
hace 2 días
As a Strategic Customer Experience Manager at Aligntech, you will play a key role in shaping our company's vision for exceptional customer service. You will be responsible for leading the delivery of pre- and post-sales services and support to clients, ensuring seamless interactions that meet their evolving needs.
Key Responsibilities:
- Develop and execute strategies to enhance customer satisfaction and retention
- Liaise between customers, manufacturing, sales, field service, order processing, and accounting to resolve inquiries and issues
- Manage return materials authorization processes to ensure timely and accurate resolution of customer returns and exchanges
- Select, develop, and evaluate personnel to ensure efficient operation of the function
Requirements:
- University Bachelor's degree or master's degree from a four-year college
- More than 5 years of directly related experience in medical device management
- Leadership skills, strategic planning skills, and proficiency in English
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