Customer Experience Manager
hace 7 días
Job Overview
This role is responsible for ensuring the seamless delivery of product support or solution portfolios throughout their lifecycle. The successful candidate will have a proven track record in service business management, delivery, and solution architecting.
About Hewlett Packard
Hewlett Packard is a global leader in technology solutions. We are committed to delivering innovative products and services that meet our customers' evolving needs.
Responsibilities
- Engage in the planning of product support or solution portfolios throughout their entire lifecycle.
- Represent services within product or solution portfolio core teams and incorporate service requirements into various product development stages.
- Utilize understanding of customer business requirements to develop business cases and demonstrate services added value.
- Influence customer assessment, planning, and management of network projects to ensure customer satisfaction.
- Analyze business performance and identify areas for improvement.
- Collaborate across regions, geographies, and global teams to implement innovative services and solutions.
- Solve complex problems with a fresh perspective and manage projects independently.
- Lead moderate to high complexity projects and deliver professionally written reports.
Requirements
- Bachelor's or Master's degree in Business Administration or a related field.
- Typically has 4-7 years of work experience in service business management, delivery, solution architecting, business planning, or a related field.
- Strong understanding of Agile Methodology, Analytics, Business Development, and Customer Relationship Management.
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