Customer Experience Representative with International Focus

hace 5 días


San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

About the Job Description

The job description outlines the key responsibilities and requirements for the Customer Service Specialist role. The successful candidate will be responsible for nurturing customer relationships, preparing to support customer inquiries, and improving the quality of service through submissions to implement new processes and services.

The key skills and qualifications required for this role include:

  • Excellent communication and cooperation skills;
  • Strong cultural awareness and fluency in Italian and English C1 (speaking and writing);
  • Fast learner with a strong customer service focus and high degree of accuracy and attention to details;
  • Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow).

About the Requirements

To succeed in this role, you will need to meet the following requirements:

  • Be fluent in Italian and English C1 (speaking and writing);
  • Have experience in handling SAP and/or Service Management Tools (e.g. ServiceNow);
  • Have a strong cultural awareness and ability to communicate effectively with customers from different cultures and backgrounds;
  • Be able to work in a fast-paced and dynamic environment.
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