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Customer Service Representative
hace 1 semana
At Experian, we are a global information services company that unlocks the power of data to create more opportunities for consumers, businesses, and society. With our focus on employees, we have been certified as a Great Place To Work (GPTW) for the third time.
We are redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology, we help businesses make smarter decisions, identify consumers, and collect.
You will be a high-performing resource for the Call Center, providing support to Automotive customers, responding to requests for information, products, and services.
Key Responsibilities
- Research, diagnose, and resolve technical problems and product questions.
- Document and communicate solutions to internal and external clients quickly and accurately.
- Serve as a liaison between customers and Sales, ensuring timely responses to inquiries and leads.
Requirements
- High School Diploma
- Minimum of 2 years of call center customer support experience
- Strong PC, Microsoft Office, and internet knowledge
- Advanced problem-solving, analytical, and customer service skills
- Advanced English language skills, both verbal and written
- Strong organizational skills and attention to detail
Benefits
We offer a range of benefits, including medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
