Customer Insights Manager

hace 6 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

As a Customer Insights Manager, you will play a critical role in helping us unlock the power of data to create more opportunities for consumers, businesses, and society. Our Customer Experience (CX) team is looking to place the Voice of Our Clients at the Heart of the business.

About the Role:

The Customer Insights Manager will manage day-to-day reporting and connect operational data to our Client Feedback program and journey. The ideal candidate will be a data wizard with a strong working knowledge of CX systems, Salesforce, Data Integration, Analytics, and Insights.

Responsibilities:

  • Own the day-to-day reporting for all CX programs and platforms
  • Collect and connect data to gather and analyze the Experian client experience (CX)
  • Integrate customer feedback and satisfaction data with operational data from a variety of sources to create impactful dashboards, reports, and analysis
  • Troubleshoot data-related issues in reports
  • Ad-hoc data pulls for the CX team, GSE

Requirements:

  • 3-5 years of experience in data related roles
  • Must have a working knowledge of Salesforce, Sales Insight, CX Platforms or other CRM
  • Comfortable using Business Intelligence tools like Tableau, PowerBI, etc. to retrieve data and build well-designed visualizations and dashboards
  • Advanced Excel skills and examples of reporting

Benefits:

  • Medical, life and dental insurance
  • International Share Save Plan
  • Flex Work/Work from home
  • Paid time off
  • Annual Performance Bonus
  • Education Reimbursement
  • Family Bonding
  • Bereavement Leave
  • Referral Program


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