Customer Experience Insights Professional
hace 3 días
Succeed as a Data Analyst at Experian
About Our BenefitsWe offer a range of benefits to support your career growth and well-being, including medical, life and dental insurance, Associate Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Join Our Team
As a Data Analyst at Experian, you'll have the opportunity to work with cutting-edge technology and collaborate with a diverse team of experts. You'll be responsible for managing day-to-day reporting and connecting operational data to our Client Feedback program and journey.
Requirements:
- 3-5 years of experience in data related roles.
- Working knowledge of Salesforce, Sales Insight, CX Platforms or other CRM is highly desired.
- Comfortable using Business Intelligence tools like Tableau, PowerBI, etc. to retrieve data and build well-designed visualizations and dashboards.
- Advanced English proficiency.
- Advanced Excel skills and examples of reporting.
- Familiarity with Financial data is desired.
- Strong familiarity with customer data platforms.
- Demonstrable ability to analyze data from disparate sources, extract valuable insights, and leverage them to inform strategic approach.
- Demonstrated history of creating impactful dashboards, reports, and analysis.
- Familiarity with survey platforms and can launch surveys and analyze results with little supervision.
- Strong analytical and problem-solving skills (advanced data analytics).
- Demonstrated experience in transforming raw data into actionable information.
- Strong organization and prioritization skills: intense attention to detail.
- Good written and oral communication.
- Strong critical thinking and analytical reasoning skills.
- Fast learner, curious and passionate about understanding and improving customer experiences.
- Team player, able to bring examples of positive peer feedback and collaborating to win to the table.
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