Customer Experience Specialist

hace 6 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Overview

Experian is the leading global information services company that powers opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world.

Brief Job Description

We are looking for a talented individual who can demonstrate strong communication skills through active listening to understand the customer's need. The ideal candidate will provide exceptional customer care in a fast-paced environment and diagnose, research and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.

Key Responsibilities

  • Demonstrate strong communication skills through active listening to understand the customer's need.
  • Provide exceptional customer care in a fast-paced environment.
  • Diagnose, research and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
  • Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
  • Provide product training to users to ensure our services are used most effectively within the client environment.
  • Manage the delivery and implementation of the Experian products and services.
  • Conduct product demonstrations to clients and potential clients.

Qualifications and Requirements

  • High School Diploma and/or Bachelor's degree in Business Administration or related fields.
  • 2-3 years Advanced customer service experience.
  • Excellent English written and oral communications skills.
  • Strong problem-solving skills.
  • Advanced organizational skills.
  • Strong PC/internet skills.
  • Mainframe or Access experience is a plus.
  • Excel Intermediate.
  • Ability to handle multiple tasks and priorities.


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