Customer Support Specialist II

hace 4 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Description

We are seeking a skilled Customer Support Specialist II to join our team at Experian.

Key Responsibilities:

  • Provide exceptional customer service to consumers through inbound calls, resolving their queries and concerns in a timely and professional manner.
  • Analyze and resolve complex consumer disputes, ensuring a fair and satisfactory outcome for all parties involved.
  • Maintain accurate records of consumer interactions, updating databases as necessary to ensure data integrity.
  • Work collaboratively with other teams to achieve business objectives and improve overall customer experience.

Qualifications:

  • 1 year of Call Center experience required.
  • Excellent English communication skills, both verbal and written.
  • Good knowledge of web-based systems and PC applications.
  • Proven ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

About Us:

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are proud to be an Equal Opportunity and Affirmative Action employer, committed to diversity, equity, and inclusion.



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