Arcsight Support Engineer Tier Ii

hace 1 semana


San Francisco, Heredia, Costa Rica Micro Focus A tiempo completo

**About Micro Focus**

**About or Team**

Micro Focus is seeking an ArcSight Support Engineer Tier II to join its CyberRes SaaS organization.
The company is seeking customer-friendly individuals with strong Tier II support experience to help in expanding AWS-based SaaS offering.
New team members will provide customer and cloud infrastructure support for our ArcSight Intelligence and ArcSight Recon product offerings.
This position is an excellent opportunity to increase your existing ArcSight, AWS, and customer implementation and support skills, with room for advancement into site-reliability-engineering, development, professional services, leadership, and other roles.
**Primary Responsibilities**:

- Troubleshoot and resolve issues with our ArcSight SaaS offerings.
The team will be responsible for both product-related and cloud (AWS) infrastructure problems.
- Take direct ownership of customer issues from end to end, resolving all requests and incidents.
- Categorize and prioritize ArcSight support requests utilizing ticketing to track issues and provide up-to-date status and information.
- Work with our Site Reliability Engineering (SRE) team to help deploy new ArcSight tenants and containers to AWS.
- Assist Customer Success Managers with onboarding customers to Micro Focus's ArcSight SaaS offering.
- Assist with ArcSight user, such as new SaaS user setups and password resets.
- Recommend and perform system upgrades and patching of the ArcSight SaaS environment on AWS.
**Education and Experience Required**:

- Bachelor of Science in Computer Science, Information Technology, a related field, or equivalent experience or certification.
- 4+ years customer support, IT operations, or help desk experience.
- 2+ years direct experience in either managing or implementing ArcSight technology either on-premises or within AWS or Azure-based deployments.
- Hands on experience with AWS cloud environments.
- Experience managing Linux-based systems in a cloud environment.
- Experience with compliance programs and frameworks such as NIST, CIS, HIPPA, ISO 27001, GDPR, FedRAMP/FISMA, SOC 2, or PCI DSS is a huge plus.
- Advanced English Level

**Why Work Here?
**

Micro Focus's CyberRes SaaS team is an entrepreneurial environment that puts people first.
We believe that helping our employees grow in their careers helps them better support our customers.
The most significant investment we can make to improve our business is in our people.
**Job**:
Services

**Micro Focus is proud to be an Equal Opportunity Employer.
Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status



  • San Francisco, Heredia, Costa Rica Micro Focus A tiempo completo

    ArcSight Support SpecialistWe are looking for a highly skilled ArcSight Support Specialist to join our CyberRes SaaS organization.The ideal candidate will have strong experience in supporting and troubleshooting ArcSight SaaS offerings, as well as cloud infrastructure problems.Key Responsibilities:Support and troubleshoot ArcSight SaaS offerings, including...

  • Cloud Security Engineer

    hace 1 semana


    San Francisco, Heredia, Costa Rica Micro Focus A tiempo completo

    About Micro FocusWe are seeking a skilled Cloud Security Engineer to join our CyberRes SaaS organization.The ideal candidate will have strong experience in troubleshooting and resolving complex issues with ArcSight SaaS offerings, as well as cloud infrastructure problems.Key Responsibilities:Troubleshoot and resolve issues with ArcSight SaaS offerings,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full Time**Company Description**:Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses...

  • Engineer Ii, Quality

    hace 1 semana


    San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Engineer II, Quality**:- Remote Eligible: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Locations**: Costa Rica-Heredia**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing...

  • Tier 3 Support Engineer

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...


  • San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    About the JobWe are looking for an experienced Process Improvement Engineer II to join our team in Heredia, Costa Rica. As a key member of our manufacturing team, you will be responsible for improving processes and ensuring the delivery of high-quality products to our customers.Your Key Responsibilities Will Be:Working closely with cross-functional teams to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleThis Software QA Engineer II - Automation position requires a strong background in test automation development, experience working in Agile environments, and expertise in cross-browser testing. The ideal candidate will have 2-4 years of QA Engineering experience, a BS or MS degree (or equivalent experience), and experience with Atlassian...

  • Engineer Ii, Mfg

    hace 21 horas


    San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Engineer II, Mfg**:- Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees,...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job SummaryWe are seeking an experienced Distributed Infrastructure Support Lead to join our team at Citi. This role involves providing Tier I Technical Support for our global technology infrastructure, resolving simple incidents, executing/coordinate changes, and troubleshooting issues.Key Responsibilities:Provide timely response to phone calls into the...

  • Quality Engineer Ii

    hace 2 días


    San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Work mode**:Hybrid**Onsite Location(s)**:Heredia, H, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**- At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most...

  • Engineer Ii, Quality

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Engineer II, Quality**:- Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees,...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Description**:Citi is seeking a highly skilled Network Infrastructure Support Specialist to join our global technology infrastructure team. As a key member of our team, you will be responsible for providing Tier I technical support for Citi's global technology infrastructure.Main ResponsibilitiesProvide timely response to phone calls into the Command...

  • Engineer Ii, Quality

    hace 2 días


    San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Engineer II, Quality**:- Remote Eligible: Hybrid- Onsite Location(s): Heredia, CR**Additional Locations**: Costa Rica-Heredia**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and...

  • Engineer Ii, Electrical

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Engineer II, Electrical**:- Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees,...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Job Summary:Viant Medical is seeking a highly skilled Manufacturing Process Engineer to join our team as a Sustaining Quality Manager. The successful candidate will be responsible for providing quality engineering support to the development and production of Class II Medical Devices.**Responsibilities:Provide Quality Engineering support to the development...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Job DescriptionWe are looking for a highly skilled Operational Excellence Engineer II to join our team at Viant Medical. In this role, you will be responsible for leading continuous improvement initiatives and optimizing manufacturing processes to drive business results.You will have the opportunity to work closely with cross-functional teams to analyze...

  • Biomedical Engineer II

    hace 1 semana


    San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    About the OpportunityBoston Scientific Corporation is seeking a Biomedical Engineer II - Quality to join their team. In this role, you will have the opportunity to work on post-market surveillance and design control activities.You will be responsible for executing Post Market Reporting assessments, identifying and analyzing trends in product performance, and...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new **opportunity?**Are you passionate about learning and working with new VMware cloud technology and expanding your current technical expertise all while solving complex problems for key customers?Are you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that support...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch**:Do the words iSCSI, Fabric, SAN, NVMe, IOPS and Arrays get your blood pumping?Do you thrive on learning new storage technologies or expanding your existing storage technology expertise?What about solving storage issues ranging from the simple to the highly complex?Are you a natural collaborator that craves working with enthusiastic,...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi seeks an Operations Support Specialist II to provide critical operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening accounts in coordination with the Stakeholder Services Team.This role involves serving as the liaison between operations staff, relationship...