Arcsight Support Engineer Tier Ii
hace 5 horas
**About Micro Focus**
**About or Team**
Micro Focus is seeking an ArcSight Support Engineer Tier II to join its CyberRes SaaS organization.
The company is seeking customer-friendly individuals with strong Tier II support experience to help in expanding AWS-based SaaS offering.
New team members will provide customer and cloud infrastructure support for our ArcSight Intelligence and ArcSight Recon product offerings.
This position is an excellent opportunity to increase your existing ArcSight, AWS, and customer implementation and support skills, with room for advancement into site-reliability-engineering, development, professional services, leadership, and other roles.
**Primary Responsibilities**:
- Troubleshoot and resolve issues with our ArcSight SaaS offerings.
The team will be responsible for both product-related and cloud (AWS) infrastructure problems.
- Take direct ownership of customer issues from end to end, resolving all requests and incidents.
- Categorize and prioritize ArcSight support requests utilizing ticketing to track issues and provide up-to-date status and information.
- Work with our Site Reliability Engineering (SRE) team to help deploy new ArcSight tenants and containers to AWS.
- Assist Customer Success Managers with onboarding customers to Micro Focus's ArcSight SaaS offering.
- Assist with ArcSight user, such as new SaaS user setups and password resets.
- Recommend and perform system upgrades and patching of the ArcSight SaaS environment on AWS.
**Education and Experience Required**:
- Bachelor of Science in Computer Science, Information Technology, a related field, or equivalent experience or certification.
- 4+ years customer support, IT operations, or help desk experience.
- 2+ years direct experience in either managing or implementing ArcSight technology either on-premises or within AWS or Azure-based deployments.
- Hands on experience with AWS cloud environments.
- Experience managing Linux-based systems in a cloud environment.
- Experience with compliance programs and frameworks such as NIST, CIS, HIPPA, ISO 27001, GDPR, FedRAMP/FISMA, SOC 2, or PCI DSS is a huge plus.
- Advanced English Level
**Why Work Here?
**
Micro Focus's CyberRes SaaS team is an entrepreneurial environment that puts people first.
We believe that helping our employees grow in their careers helps them better support our customers.
The most significant investment we can make to improve our business is in our people.
**Job**:
Services
**Micro Focus is proud to be an Equal Opportunity Employer.
Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
-
Engineer Ii, Quality
hace 5 horas
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Quality**:- Remote Eligible: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Locations**: Costa Rica-Heredia**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing...
-
Software Engineer Ii
hace 4 días
Heredia, Costa Rica SGF Global A tiempo completo**Job Name**: - Software Engineer II (ITEKJP00025003)**Job Type**: - Contract**Country**: - Costa Rica**City**: - Heredia**State**: - FL**Languages**: - Spanish (Advanced 80%-100%) - English (Intermediate 50%-80%)- Apply
-
Tier 3 Support Engineer
hace 3 días
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Engineer Ii, Supplier
hace 6 horas
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Supplier**:- Remote Eligible: Hybrid- Onsite Location(s): Heredia, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees,...
-
Software Engineer Ii
hace 6 horas
Heredia, Costa Rica Sgf Global A tiempo completo**Job Name**:- Software Engineer II (ITEKJP00025003)**Job Type**:- Contract**Country**:- Costa Rica**City**:- Heredia**State**:- FL**Languages**:- Spanish (Advanced 80%-100%) - English (Intermediate 50%-80%)- Apply
-
Engineer Ii, Quality
hace 5 días
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Quality**: - Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...
-
Engineer Ii, Mfg
hace 7 días
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Mfg**: - Remote Eligible: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...
-
Quality Engineer Ii
hace 6 horas
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Work mode**:Hybrid**Onsite Location(s)**:Heredia, H, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**- At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most...
-
Software Support Engineer
hace 6 horas
Heredia, Costa Rica Ibm A tiempo completoIntroductionAt IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Engineer Ii, Electrical
hace 5 días
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Electrical**: - Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...
-
Qradar Support Engineer
hace 1 semana
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Engineer Ii, Quality Job
hace 5 horas
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Quality Job**:Remote Eligible: HybridOnsite Location(s):Heredia, CR**Additional Locations**: Costa Rica-Heredia**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and...
-
Engineer Ii, Mfg
hace 5 horas
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Mfg (Projects) Job**:Remote Eligible: HybridOnsite Location(s):Heredia, CR**Additional Locations**: Costa Rica-Heredia**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and...
-
QA Automation Engineer Ii, Costa Rica
hace 3 días
Heredia, Costa Rica West Monroe Experienced A tiempo completo**Are you ready to make an impact?** **Verys**, a **West Monroe** company, is seeking a QA Automation Engineer II for our Product Experience & Engineering Lab (PXEL) Practice. QA Automation Engineers work in a variety of industries including growth startups, finance, healthcare, insurance, energy and many more. You will work directly with a product team to...
-
Qa Automation Engineer Ii, Costa Rica
hace 6 horas
Heredia, Costa Rica West Monroe Experienced A tiempo completo**Are you ready to make an impact?****West Monroe** is seeking a QA Automation Engineer II for our Product Experience & Engineering Lab (PXEL) Practice.QA Automation Engineers work in a variety of industries including growth startups, finance, healthcare, insurance, energy and many more.You will work directly with a product team to understand their business...
-
Sr. Tech Support Engineer
hace 5 horas
Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Jr. Linux/System administrators support their clients through the tickets and phone.**Responsibilities**:- Working directly with our customers, provides timely responses and resolutions to Tier 1 customer support requests, ultimately resulting in high customer satisfaction.- Performs diagnosis using documented procedures, troubleshooting...
-
Network Support Engineer
hace 1 semana
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Technical Support Engineer Ii
hace 12 horas
Heredia, Costa Rica Vmware A tiempo completo**The Elevator Pitch**:Do the words iSCSI, Fabric, SAN, NVMe, IOPS and Arrays get your blood pumping?Do you thrive on learning new storage technologies or expanding your existing storage technology expertise?What about solving storage issues ranging from the simple to the highly complex?Are you a natural collaborator that craves working with enthusiastic,...
-
Financial Analyst Ii
hace 5 horas
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Financial Analyst IIFINANCIAL ANALYST II (HYBRID/COSTA RICA)MAJOR RESPONSIBILITES:- Partner with the PCS Finance Central FP&A, Product & Cloud Finance, and Corporate Finance teams.- Engage closely on periodic close activities, Forecast, Annual/Bi-annual/Quarterly Planning...
-
Data Engineer
hace 6 horas
Heredia, Costa Rica Softtek A tiempo completo**Role: Data Engineer**:- Experience as Data/Backend Engineer.- Strong object oriented or functional programming skills in: Java/Python/Scala (experience with anyone of these)- Should have good command on authoring SQL.- Experience working in a technical environment with tools like Spark, Flink, Storm, Kafka, Elastic Search etc.- Have knowledge on AWS cloud...