Arcsight Support Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Micro Focus A tiempo completo

ArcSight Support Specialist

We are looking for a highly skilled ArcSight Support Specialist to join our CyberRes SaaS organization.

The ideal candidate will have strong experience in supporting and troubleshooting ArcSight SaaS offerings, as well as cloud infrastructure problems.

Key Responsibilities:

  • Support and troubleshoot ArcSight SaaS offerings, including product-related and cloud (AWS) infrastructure problems.
  • Take direct ownership of customer issues from end to end, resolving all requests and incidents.
  • Categorize and prioritize ArcSight support requests utilizing ticketing to track issues and provide up-to-date status and information.
  • Work with our Site Reliability Engineering (SRE) team to help deploy new ArcSight tenants and containers to AWS.
  • Assist Customer Success Managers with onboarding customers to Micro Focus's ArcSight SaaS offering.

Requirements:

  • Bachelor of Science in Computer Science, Information Technology, or related field.
  • 4+ years customer support, IT operations, or help desk experience.
  • 2+ years direct experience in managing or implementing ArcSight technology either on-premises or within AWS or Azure-based deployments.
  • Hands-on experience with AWS cloud environments.
  • Experience managing Linux-based systems in a cloud environment.


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