IT Support Specialist
hace 1 semana
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at Auxis. As an IT Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
About the Role:
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong understanding of IT concepts and technologies.
Key Responsibilities:
- Provide first-level technical support to clients via phone, email, or chat.
- Resolve client issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and advancements.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 1-2 years of experience in technical support or related field.
- Excellent communication and problem-solving skills.
- Knowledge of ITIL framework and IT service management principles.
Preferred Qualifications:
- Cisco CCNA certification.
- Microsoft MTA certification.
- Experience working in a high-volume call center environment.
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