Technical Support Specialist for IT Infrastructure

hace 7 días


San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo
Job Description

We are seeking a skilled Technical Support Specialist to join our team in Costa Rica.

About the Role:

This is a junior level position responsible for providing technical support and troubleshooting services for hardware and software issues at customer premises.

The successful candidate will have strong IT troubleshooting and problem-solving skills, with experience in desktop support and knowledge of networking fundamentals.

Key Responsibilities:

  • To provide technical support and troubleshooting services for hardware and software issues at customer premises.
  • To diagnose and resolve Level 1 problems encountered with personal computer hardware, software, and peripherals.
  • To install and configure equipment, including computers, printers, projectors, telephones, and other microcomputer devices.
  • To provide basic technical support on EUC site with OnCall Service.

Qualifications:

To be successful in this role, you will need:

  • At least 1-2 years of experience in IT work or end-user support in software and hardware troubleshooting.
  • Strong IT troubleshooting and problem-solving skills.
  • Knowledge of networking fundamentals.
  • Demonstrated ability to manage multiple processes, priorities, and demands to successfully meet customer SLAs.

Nice to Have:

ITIL Certification, CompTIA Certification, MSO 365 knowledge support, Service Now.

Education Requirements:

Bachelor's and Associate Degree in Computer Science or similar, Language support: Spanish and Basic English, Experience in Desktop support role.



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