Infrastructure Support Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

About the Role

Auxis is seeking a highly motivated Infrastructure Support Specialist to join our team. The successful candidate will be responsible for administering and supporting client's network environments according to best practices.

As a Jr. Network Engineer, you will be responsible for ensuring high levels of network availability and performance. You will design, develop, support, and maintain policies and procedures to ensure consistent network uptime, patching, and performance.

This role involves providing L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.

We are looking for someone who can resolve complex incident requests, install and configure new hardware and software, and devise processes to ensure high-quality customer support.

Key Skills:

  • Strong understanding of network infrastructure and network hardware
  • Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers
  • Intermediate knowledge of data communications networking technologies, architectures, platforms, and protocols
  • Intermediate knowledge of network security methods and required configurations for network devices
  • Experience in documenting infrastructure architecture and the development and documentation of runbooks and other systems operating procedures

Requirements:

  • A minimum of 2+ years of experience in related field
  • Computer Science, Engineering, IT technical degree or equivalent working experience
  • English Level B2+
  • Knowledge in ITIL
  • Ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills


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