Infrastructure Support Specialist

hace 6 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Description:
Citi's enterprise operations support spans the globe, delivering high-quality services while sustaining a large mainframe infrastructure. We require specialists who focus on big-picture goals and customer satisfaction. If you're passionate about technology and willing to bring new ideas, we want to hear from you.

Role & Responsibilities:
- Provide first-level support for operations in Latin America, escalating issues to Tier II if necessary.
- Use monitoring systems to inform Command Center Management and Technical Support teams about infrastructure health.
- Respond to phone calls into the Command Center Hotline effectively, serving as the entry point for incidents into the support lifecycle.
- Maintain procedural documentation, updating it to business specifications in Spanish and English.
- Review, accept, and implement change tasks when due.

General Attributes:
- Effective prioritization skills and high energy.
- Ability to work under stress with conflicting priorities and fluctuating workload.
- Strong personal work ethic that inspires excellence and enthusiasm.
- Resilient and responsive in overcoming adversity.
- Ability to work within tightly controlled operational procedures.

Qualifications:
- Experience in a technology support role.
- iSeries/AS400/Mainframe experience is a plus.
- Intermediate level working knowledge of enterprise infrastructure monitoring tools.



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