Network Infrastructure Support Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

About the Role:

We are seeking a highly skilled Network Operations Technician to join our team at Citi. As a key member of our infrastructure support team, you will be responsible for providing senior-level technical support for Citi's global technology infrastructure.

Key Responsibilities:

  • Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues, clients, vendors, and technology teams.
  • Troubleshoot and provide client support for technology and infrastructure issues.
  • Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.
  • Document and update incident technical details into ServiceNow ticketing system.
  • Escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting that are within the Command Center operating procedures.
  • Communicate with Command Center Management to provide frequent status updates regarding technical issues and status of the remediation efforts.

Qualifications and Skills:

  • 1+ years of hands-on enterprise network operations support experience.
  • Advanced understanding of OSI model and troubleshooting of technology-related issues.
  • Advanced understanding of network protocols (to include but not limited to): OSPF, EIGRP, BGP, MPLS, RSTP, STP, HSRP, VRRP, VRF, VTP, DHCP, DNS, CDP, LLDP, ARP, FTP, TFTP.
  • CCNA certification or CCNA level knowledge.
  • CCNP is a plus.
  • Advanced English.
  • Able to work well in a fast-paced environment and be comfortable in stressful situations.
  • Can effectively communicate with both management and non-technical personnel on any technology issue to ensure they understand the nature of the issue and current status easily understood on any outage conference calls.
  • Detail-oriented, self-motivated, goal-driven.
  • Advanced familiarity with Cisco IOS and Nexus NX-OS.
  • Intermediate familiarity of Juniper JUNOS and Arista EOS.
  • Intermediate knowledge of load balancer technologies, familiar with F5 and Citrix Netscaler.
  • Familiar with the Citi Network PCMs/processes (Internal employees).


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the RoleAuxis is seeking a highly motivated Infrastructure Support Specialist to join our team. The successful candidate will be responsible for administering and supporting client's network environments according to best practices.As a Jr. Network Engineer, you will be responsible for ensuring high levels of network availability and performance. You...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    We are looking for a Network Infrastructure Specialist to join our team at Hewlett Packard Enterprise.This role involves working on complex problems requiring in-depth fault analysis and troubleshooting, and formulating technical action plans for analyzing and resolving problems.The successful candidate will have:Bachelor's or Master's degree in Mechanical,...


  • San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    About This OpportunityThis Network Support Specialist position plays a vital role in ensuring the stability and efficiency of our network infrastructure. As part of the Kyndryl team, you will be responsible for managing network and security infrastructure, participating in on-call rotations, troubleshooting issues, and collaborating with cross-functional...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    Job Summary:We're seeking an experienced Juniper Network Support Specialist to join our team in Costa Rica. As a Network Support Specialist, you'll play a critical role in providing technical support for Juniper's network data center environment and infrastructure technologies. Your responsibilities will include troubleshooting and incident management of...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    At Kyndryl, we're at the heart of progress - dedicated to helping companies and people grow strong.We design, build, manage and modernize mission-critical technology systems that the world depends on every day. Our team is a multi-functional organization which manages Juniper's Network Data Center environment and Network Infrastructure technologies through...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi's Network Operations Technician C10 plays a vital role in ensuring the smooth operation of our global technology infrastructure. As a member of our Technology Infrastructure team, you will assist with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security.This role requires a strong understanding...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job DescriptionThe Network Infrastructure Analyst will be responsible for providing technical support for Citi's global technology infrastructure.ResponsibilitiesProvide Tier I Technical Support for Citi's global technology infrastructure.Resolving technical issues related to network infrastructure, including hardware and software problems.Executing or...


  • San Francisco, Heredia, Costa Rica Nttdata A tiempo completo

    Company Overview">NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.">Sales Information">This role does not involve sales activities or revenue targets. We are seeking a highly skilled...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    523809BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job OverviewThis role is focused on providing top-notch technical support for Citi's global technology infrastructure.Key ResponsibilitiesProvide Tier I Technical Support for Citi's global technology infrastructure.Troubleshoot and resolve simple, automated, and scripted incidents.


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About Citi">Citi is a global bank with operations in over 160 countries. Our Global Network Services team designs, builds, and implements network solutions to support our business needs.


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi seeks an experienced Network Support Professional to join our team. As an Infrastructure Analyst 2, you will play a critical role in assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security.Main responsibilities:Diagnose and resolve problems through evaluative judgment,...

  • Cloud Network Engineer

    hace 2 días


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job OverviewWe are seeking a highly skilled Cloud Network Engineer to join our team as a Global Cybersecurity Specialist. As a key member of our IT department, you will be responsible for implementing and managing network and security systems within a secure multi-tenant cloud environment.Key ResponsibilitiesImplement and manage network and security systems...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job OverviewCiti is seeking a highly skilled Network Operations Technician C10 to join our team. This role is responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.The primary objective of this position is to...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**:- Provide Tier I Technical Support for Citi's global technology infrastructure.- Resolve simple, automated and scripted incidents- Execute or implement simple, automated and scripted changes or infrastructure requests.- Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job SummaryThe Network Engineer L2 plays a pivotal role in administrating and supporting client network environments according to best practices, ensuring high levels of network availability and performance. Key responsibilities include designing, developing, supporting, and maintaining policies and procedures to guarantee consistent network uptime,...

  • Network Support Engineer

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    **Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Network Specialist

    hace 4 semanas


    San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you a...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    At Hewlett Packard Enterprise, we are committed to delivering the highest level of quality on every one of our networking products and solutions.To achieve this goal, we are seeking a Network Solutions Testing Specialist to join our team of talented engineers.The successful candidate will be responsible for designing, building, and maintaining a Network...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we're empowering consumers and clients to manage their data with confidence. We help individuals take financial control, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime.We have a strong technical network background in managing global network infrastructure, working closely with...