Network Infrastructure Support Specialist
hace 5 días
About the Role:
We are seeking a highly skilled Network Operations Technician to join our team at Citi. As a key member of our infrastructure support team, you will be responsible for providing senior-level technical support for Citi's global technology infrastructure.
Key Responsibilities:
- Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues, clients, vendors, and technology teams.
- Troubleshoot and provide client support for technology and infrastructure issues.
- Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.
- Document and update incident technical details into ServiceNow ticketing system.
- Escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting that are within the Command Center operating procedures.
- Communicate with Command Center Management to provide frequent status updates regarding technical issues and status of the remediation efforts.
Qualifications and Skills:
- 1+ years of hands-on enterprise network operations support experience.
- Advanced understanding of OSI model and troubleshooting of technology-related issues.
- Advanced understanding of network protocols (to include but not limited to): OSPF, EIGRP, BGP, MPLS, RSTP, STP, HSRP, VRRP, VRF, VTP, DHCP, DNS, CDP, LLDP, ARP, FTP, TFTP.
- CCNA certification or CCNA level knowledge.
- CCNP is a plus.
- Advanced English.
- Able to work well in a fast-paced environment and be comfortable in stressful situations.
- Can effectively communicate with both management and non-technical personnel on any technology issue to ensure they understand the nature of the issue and current status easily understood on any outage conference calls.
- Detail-oriented, self-motivated, goal-driven.
- Advanced familiarity with Cisco IOS and Nexus NX-OS.
- Intermediate familiarity of Juniper JUNOS and Arista EOS.
- Intermediate knowledge of load balancer technologies, familiar with F5 and Citrix Netscaler.
- Familiar with the Citi Network PCMs/processes (Internal employees).
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