Network Operations Specialist
hace 1 semana
Job Overview
Citi is seeking a highly skilled Network Operations Technician C10 to join our team. This role is responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.
The primary objective of this position is to utilize infrastructure technology knowledge and identified policies to process data, resolve issues, and execute administrative tasks effectively.
Key Responsibilities:
- Provide Senior Tier I Technical Support for Citi's global technology infrastructure.
- Resolve simple, automated, and scripted incidents.
- Execute or implement simple, automated, and scripted changes or infrastructure requests.
- Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams.
- Troubleshoot and provide client support for technology and infrastructure issues.
- Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.
- Document and update incident technical details into ServiceNow ticketing system.
- Escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting that are within the Command Center operating procedures.
- Communicate with Command Center Management to provide frequent status updates regarding technical issues and status of the remediation efforts.
- Execution of standard operational processes which involve technology and client interfaces.
Requirements:
- 1+ years of hands-on enterprise network operations support experience.
- Advanced understanding of OSI model and troubleshooting of technology-related issues.
- Advanced understanding of network protocols (to include but not limited to): OSPF EIGRP BGP MPLS RSTP STP HSRP VRRP VRF VTP DHCP DNS CDP LLDP ARP FTP TFTP.
- CCNA certification or CCNP level knowledge. CCNP certification is a plus.
- Advanced English.
- Able to work well in a fast-paced environment and be comfortable in stressful situations.
- Can effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls.
- Detail-oriented self-motivated goal-driven.
- Advanced familiarity with Cisco IOS and Nexus NX-OS.
- Intermediate familiarity of Juniper JUNOS and Arista EOS.
- Intermediate knowledge of load balancer technologies, familiar with F5 and Citrix Netscaler.
- Familiar with the SD-WAN & DMVPN technologies.
- Familiar with the Citi Network PCMs/processes (Internal employees).
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