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Enterprise Network Operations Technician
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**About the Role**:
We are looking for an experienced Enterprise Network Operations Technician to join our global technology infrastructure team. The successful candidate will be responsible for providing technical support for Citi's global technology infrastructure and ensuring high levels of availability and performance.
Main Responsibilities
- Troubleshoot and resolve hardware-related issues across Cisco, Nexus, Arista, and Juniper devices.
- Perform hardware replacements for non-critical environments.
- Troubleshoot software or configuration-related issues for Cisco, Nexus, Arista, and Juniper devices.
- Adhere to operating procedures and identify any breaches of the process in normal handling of incident tickets.
- Execute network failovers for all routing protocols, especially BGP, OSP, and EIGRP.
- Identify and remediate possible major impacting events within the network.
Requirements
- 1 year of hands-on enterprise network operations support experience.
- Intermediate understanding of OSI model and troubleshooting of technology related issues.
- Intermediate-high understanding of network protocols (to include but not limited to): OSPF, EIGRP, BGP, MPLS, RSTP, STP, HSRP, VRRP, VRF, VTP, DHCP, DNS, CDP, LLDP, ARP, FTP, TFTP.
- CCNA level knowledge and experience (at least 1 year, CCNA certification as a plus).
- Able to work well in a fast-paced environment and be comfortable in stressful situations.
