Juniper Network Support Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

Job Summary:

We're seeking an experienced Juniper Network Support Specialist to join our team in Costa Rica. As a Network Support Specialist, you'll play a critical role in providing technical support for Juniper's network data center environment and infrastructure technologies. Your responsibilities will include troubleshooting and incident management of network devices, session management, patch management, and scheduled maintenance implementation using various platforms such as Marvis, Juniper Space Network Director, Zabbix, SolarWinds, ScienceLogic, Pulse Secure Service Directory, and AppNeta.

**Key Responsibilities:**

  • Troubleshooting and incident management of router, switches, gateways, and network devices
  • Session management issues utilizing platforms such as Marvis, Juniper Space Network Director, Zabbix, SolarWinds, ScienceLogic, Pulse Secure Service Directory, and AppNeta
  • Patch, server, and application scheduled maintenance implementation and management using LANDesk and RDP
  • Full advantage of Junos OS and related management tools for streamlining the management and monitoring of Juniper routers, switches, and security appliances
  • Data center operations environment monitoring and troubleshooting for Juniper NW devices and application issues

**Requirements:**

  • 1-3 years of experience working in a 24x7 Network or Data Center Operations environment monitoring and troubleshooting Network and Juniper issues
  • Platforms: 3+ years of experience supporting Junos OS, Linux, and VMware with basic command-line skills
  • Intrusion detection, firewall management, and data center NW device health checks
  • Outage communication and coordination
  • Incident management for network issues
  • Vendor management (Pulse Secure)
  • Scheduled testing
  • Project and implementation support

**Preferred Qualifications:**

  • Excellent writing and communications skills, as well as exemplary customer service skills
  • General corporate business experience, including business acumen, process/procedure/protocol of issue communication and escalation processes
  • Education: MIST Wireless and Pulse Secure, CISCO to IOs Class from Juniper learning center, JNCP (or related education)
  • Ability to work in a fast-paced high-volume team-oriented work environment
  • Ability to work rotating shifts and alter scheduled work days
  • Must be able and willing to cover any and/or all shifts, including potential scheduled shift rotations as necessary to meet business needs, including coverage for other team members
  • Intermediate skills with Microsoft Office Products, including MS Word, MS Excel, MS PowerPoint, SharePoint, and Visio


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