Network Infrastructure Analyst 1 C09

hace 2 semanas

Heredia, Costa Rica Citi A tiempo completo

**Responsibilities**:

- Provide Tier I Technical Support for Citi's global technology infrastructure.
- Resolve simple, automated and scripted incidents
- Execute or implement simple, automated and scripted changes or infrastructure requests.
- Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams.
- Troubleshoot and provide client support for technology and infrastructure issues.
- Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.
- Document and update incident technical details into ServiceNow ticketing system.
- Escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting that are within the Command Center operating procedures.
- Communicate with Command Center Management to provide frequent status updates regarding technical issues and status of the remediation efforts.
- Execution of standard operational processes which involve technology and client interfaces.
**Qualifications**:

- 1 years of hands on enterprise network operations support experience
- Intermediate understanding of OSI model and troubleshooting of technology related issues
- Intermediate-high understanding of network protocols (to include but not limited to): OSPF EIGRP BGP MPLS RSTP STP HSRP VRRP VRF VTP DHCP DNS CDP LLDP ARP FTP TFTP **(specially BGP)**
- CCNA level knowledge and experience (at least 1yr, CCNA certification as a plus)
- Able to work well in a fast paced environment and be comfortable in stressful situations
- Can effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls
- Detail oriented self-motivated goal driven
- Intermediate familiarity with Cisco IOS and Nexus NX-OS.
- Intermediate English.
**Daily Tasks**:

- Troubleshoot and resolve hardware related issues across Cisco, Nexus, Arista, and Juniper devices
- Perform hardware replacements for non-critical environments
- Troubleshoot software or configuration related issues for Cisco, Nexus, Arista, and Juniper devices
- Adhere to operating procedures and identify any breaches of the process in normal handling of incident tickets
- Execute network failovers for all routing protocols, especially BGP, OSP, and EIGRP
- Identify and remediate possible major impacting events within the network
- Work with vendors across the technology to provide the highest possible uptime rate of network services
- Quickly identify the layer 1 and 2 connections to an IP address
- Perform all triage functions
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full timeCiti is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

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