Senior Network Troubleshooter

hace 4 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

About the Team:

We are a team of experienced network professionals dedicated to delivering high-quality network services to Citi. We are seeking a skilled Network Operations Technician to join our team and contribute to our success.

Key Responsibilities:

  • Resident expert on how to troubleshoot and resolve hardware issues across all vendors (Cisco, Nexus, Arista, Juniper, F5, Citrix, Checkpoint, Palo Alto).
  • Perform hardware replacements for any environment, including critical environments.
  • Troubleshoot software or configuration-related issues for Cisco, Nexus, Arista, and Juniper devices.
  • Adhere to operating procedures and identify any breaches of the process in normal handling of incident tickets.
  • Execute network failovers for all routing protocols, especially BGP, OSP, and EIGRP.
  • Perform network checkouts.
  • Identify and remediate possible major impacting events within the network.

Requirements:

  • 1+ years of hands-on enterprise network operations support experience.
  • Advanced understanding of OSI model and troubleshooting of technology-related issues.
  • Advanced understanding of network protocols (to include but not limited to): OSPF, EIGRP, BGP, MPLS, RSTP, STP, HSRP, VRRP, VRF, VTP, DHCP, DNS, CDP, LLDP, ARP, FTP, TFTP.
  • CCNA certification or CCNA level knowledge.
  • CCNP is a plus.
  • Advanced English.
  • Able to work well in a fast-paced environment and be comfortable in stressful situations.
  • Can effectively communicate with both management and non-technical personnel on any technology issue to ensure they understand the nature of the issue and current status easily understood on any outage conference calls.


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