Senior Network Strategist

hace 7 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi seeks a Senior Network Strategist to lead the advanced analysis and operational support for the Global Network. This technical lead role is responsible for conducting network investigations, leading the rapid response and resolution to major incidents, and developing proactive proposals for optimization and improvements of the global network operation.

The ideal candidate will have over three years of experience as a network operations leader and expertise in networks and telecommunications in large-scale environments. Strong analytical and communication skills are essential, with the ability to communicate technical concepts to a non-technical audience.

This role involves acting as network operations lead when required, leading resources assigned during the shift of the Global Network platform. The successful candidate will oversee the work assignment, supervision, and overall performance of technical resources and ensure the quality of the operation.

Key Responsibilities:

  • Operational support of Citi's global network, including multiple platforms, manufacturers, and technologies
  • Leading teams and resources under their responsibility during the shift
  • Providing workload assignments and technical supervision of agents in charge during the shift and compliance with operational and quality metrics
  • Fast response to problems of high priority, severity, and impact
  • Acting directly on incidents and tasks of greater complexity or priority assigned to the group and shift in charge

Requirements:

  • Over three years of experience as a network operations leader
  • Experience in networks and telecommunications in large-scale environments
  • Effective oral and written communication skills
  • Mature analytical and communications skills
  • Ability to communicate technical concepts to a non-technical audience


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