Citi Network Operations Technician Lead

hace 4 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Summary:

We are seeking a Senior Network Troubleshooter to join our team at Citi. The successful candidate will have 1+ year of experience in enterprise network operations support and possess advanced knowledge of network protocols and troubleshooting techniques.

Key Responsibilities:

  • Troubleshoot software or configuration-related issues for Cisco, Nexus, Arista, and Juniper devices.
  • Adhere to operating procedures and identify any breaches of the process in normal handling of incident tickets.
  • Execute network failovers for all routing protocols, especially BGP, OSP, and EIGRP.
  • Perform network checkouts.
  • Identify and remediate possible major impacting events within the network.
  • Work with vendors across the technology to provide the highest possible uptime rate of network services.
  • Quickly identify the layer 1 and 2 connections to an IP address.
  • Act as WFC Deputy/Backup Lead as necessary.
  • Train junior team members on becoming qualified L1s.
  • Perform Change Coordinator tasks/role as necessary.
  • Perform QA functions as necessary.

Requirements:

  • 1+ years of hands-on enterprise network operations support experience.
  • Advanced understanding of OSI model and troubleshooting of technology-related issues.
  • Advanced understanding of network protocols (to include but not limited to): OSPF, EIGRP, BGP, MPLS, RSTP, STP, HSRP, VRRP, VRF, VTP, DHCP, DNS, CDP, LLDP, ARP, FTP, TFTP.
  • CCNA certification or CCNA level knowledge.
  • CCNP is a plus.
  • Advanced English.
  • Able to work well in a fast-paced environment and be comfortable in stressful situations.
  • Can effectively communicate with both management and non-technical personnel on any technology issue to ensure they understand the nature of the issue and current status easily understood on any outage conference calls.

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