Network Operations Director

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

We are seeking a Network Operations Director to join our team at Citi. As a technical lead, this role is responsible for the advanced analysis and operational support for the Global Network. The ideal candidate will have strong leadership skills and expertise in networks and telecommunications in large-scale environments.

This role involves leading the rapid response and resolution to major incidents, developing proactive proposals for optimization and improvements of the global network operation, and overseeing the work assignment, supervision, and overall performance of technical resources.

Key Responsibilities:

  • Leading teams and resources under their responsibility during the shift
  • Providing workload assignments and technical supervision of agents in charge during the shift and compliance with operational and quality metrics
  • Fast response to problems of high priority, severity, and impact
  • Acting directly on incidents and tasks of greater complexity or priority assigned to the group and shift in charge

Requirements:

  • Over three years of experience as a network operations leader
  • Experience in networks and telecommunications in large-scale environments
  • Strong leadership skills
  • Ability to communicate technical concepts to a non-technical audience


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